Privacy policy
Last updated: September 3, 2026
Velara Haven (referred to as "we," "us," or "our") is an online store operated by Rizqine Ventures LLC. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit velarahaven.com, place an order, or otherwise interact with us (collectively, the "Services").
We built our store using Shopify's e-commerce platform, and Shopify assists us in operating certain parts of our Services, including hosting, payment processing, and order management.
Please take a few minutes to read through this policy. Continuing to browse or shop with us means you're comfortable with the practices described below. If any part of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs on matters specifically related to how we handle personal data.
1. What We Collect
"Personal information" refers to any data that could reasonably identify you, on its own or combined with other information we hold. Depending on how you use our Services, we may collect:
- Identity and contact details — your name, email address, phone number, and shipping/billing address
- Payment information — card details, transaction records, and payment confirmations (processed securely through our payment partners)
- Account credentials — your username, password, and stored preferences, if you create an account with us
- Order and shopping activity — items you've browsed, added to cart, purchased, or returned
- Correspondence — messages you send us through email, our contact form, or customer support channels
- Technical and device information — IP address, browser type, operating system, and similar identifiers
- Site interaction data — how you navigate and use velarahaven.com, gathered through cookies and analytics tools
2. Where This Information Comes From
We gather personal information in a few different ways:
- Directly from you, when you create an account, complete a purchase, sign up for updates, or contact our team
- Automatically, through cookies, pixels, and similar tracking technologies as you browse our site
- From our service providers, such as our payment processor and shipping carriers
- From third parties, including marketing or analytics platforms we partner with
3. How We Use Your Information
We rely on your information to run our business and serve you better, specifically to:
Operate and improve the Services — process and fulfill your orders, manage payments, coordinate shipping, maintain your account, and suggest products you might like.
Market to you — send promotional emails, special offers, and tailored advertisements, where permitted.
Keep things secure — monitor for suspicious activity, prevent fraud, and protect your account from unauthorized access.
Support you — respond to questions, resolve issues, and provide customer service.
Meet our legal obligations — comply with applicable laws, respond to valid legal requests, and enforce our policies.
4. Who We Share It With
We disclose personal information only where necessary, including with:
- Shopify and the vendors who help us run our store (payment processors, shipping companies, IT and support providers)
- Marketing and advertising partners
- Companies within our corporate structure, if applicable
- Third parties, when you've given us permission to share your data
- Government authorities or other parties, when required by law
5. Our Relationship with Shopify
Velara Haven runs on Shopify's platform, and Shopify processes certain personal data on our behalf to help deliver and improve our Services. You can review Shopify's own privacy practices at https://privacy.shopify.com/en.
6. Links to Other Sites
Our website may contain links to third-party websites. We don't control those sites and aren't responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.
7. Children's Privacy
Our Services are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under the legal age of majority in their jurisdiction. If you believe a child has provided us with personal data, please reach out using the contact details below so we can remove it.
8. How We Protect and Retain Your Data
We apply reasonable technical and organizational safeguards to protect your information, though no method of transmission or storage is completely secure, and we can't guarantee absolute protection. We keep your data only as long as necessary to provide our Services, satisfy legal or regulatory requirements, and resolve any disputes.
9. Your Privacy Rights
Depending on your location, you may be entitled to:
- Request access to the personal data we hold about you
- Ask us to delete your personal information
- Correct inaccurate or outdated information
- Request a portable copy of your data
If you're located in the European Union or United Kingdom, you may also have the right to object to certain processing, request that we restrict processing, or withdraw any consent you've previously given.
To exercise any of these rights, contact us at info@velarahaven.com.
10. Filing a Complaint
If you're unhappy with how we've handled your information, you can reach out to us directly using the details below, or file a complaint with your local data protection authority.
11. Transferring Data Internationally
Your information may be processed in countries other than where you live. When we transfer data outside your home country, we use recognized safeguards — such as the European Commission's Standard Contractual Clauses — to keep it protected.
12. Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most current version will always be posted on this page with an updated revision date.
Contact Us
Store name: Velara HavenÂ
Company name: Rizqine Ventures LLC
Address: 312 West 2nd Street, Unit A2299, Casper, Wyoming 82601, USA
 Email: info@velarahaven.com
Phone: +1 339 500 3981
We aim to respond to all inquiries within 24 hours on business days.
Customer Service Hours Monday–Friday: 9:00 AM – 5:00 PM (EST) Saturday & Sunday: Closed
