Refund policy
Last updated: September 3, 2026
We want you to feel good about every purchase from Velara Haven. If something isn't right, here's how our return process works.
Return Window
You may request a return within 30 days of the date your order is delivered.
Return Eligibility
To qualify for a return, your item must be:
- Unworn, unused, and in its original condition
- Complete with all original tags still attached
- In its original packaging
- Accompanied by proof of purchase (your receipt or order confirmation)
How to Start a Return
Email us at info@velarahaven.com to begin the process. Once we approve your request, we'll send you a return shipping label along with instructions on how to send the item back. Please note: we're unable to accept items sent back without an approved return request in place.
Questions along the way? Reach out anytime at info@velarahaven.com.
Damaged, Defective, or Incorrect Items
Please check your order as soon as it arrives. If you've received a damaged or defective item, or the wrong product altogether, contact us right away so we can look into it and make it right.
Items We Can't Accept for Return
A handful of product categories fall outside our return policy, including:
- Perishable goods (food items, fresh flowers, plants)
- Custom or made-to-order products, including personalized items
- Personal care and beauty products
- Hazardous materials, including flammable liquids or gases
Sale items and gift cards are also final sale and not eligible for return. If you're unsure whether a specific product qualifies, just ask us before placing your order.
Exchanges
We don't process direct exchanges. If you'd like a different size, color, or product, the quickest path is to return your original item and place a new order for the one you want once your return has been approved.
Shipping Your Return
Once your return is approved, we'll provide the address to send it to. You'll be responsible for:
- The cost of return shipping
- Selecting a trustworthy shipping carrier
- Packaging the item securely and labeling it correctly
Please note that we can't issue a refund or replacement for items that are lost or damaged on their way back to us, so we recommend using a trackable shipping method.
Order Cancellations
Changed your mind right after ordering? You have a 30-minute window from the moment you place your order to request a cancellation by contacting us directly. After that window closes, your order has already moved into processing and can no longer be canceled — you'll need to wait for it to arrive and follow our standard return process instead.
Refund Timing
Once we receive your returned item, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, though your bank or card provider may take a little longer to post the funds to your account.
Haven't seen your refund after 15 business days? Email us at info@velarahaven.com and we'll look into it.
Ware House Location And Details
Naishi Warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang 322100, China
Phone: +86 183 5791 7518
Contact Information
Store name: Velara Haven
Company name: Rizqine Ventures LLC
Address: 312 West 2nd Street, Unit A2299, Casper, Wyoming 82601, US
Email: info@velarahaven.comÂ
Phone: +1 339 500 3981
We aim to respond to all inquiries within 24 hours on business days.
Customer Service Hours Monday–Friday: 9:00 AM – 5:00 PM (EST) Saturday & Sunday: Closed
