Shipping policy
Last updated: September 3, 2026
Velara Haven ships to customers across the United States, and we want you to know exactly what to expect once you place an order. Here's a full breakdown of our shipping process.
1. Where We Ship
At this time, we ship exclusively to addresses within the United States. Your exact delivery route and timeline will depend on your destination ZIP code and the carrier assigned to your shipment.
2. Order Processing
Orders are typically processed and shipped out within 1–3 business days (Monday through Friday), not including weekends or federal holidays. During busy periods — like holidays or major promotions — processing may take a bit longer, and we'll keep you posted by email if that happens.
3. Shipping Cost
Every order ships free of charge. There's no minimum purchase required to qualify.
4. Delivery Estimates
Here's a general timeline once your order is placed:
- Processing time: 1–3 business days (Mon–Fri)
- Transit time: 6–10 business days (Mon–Fri)
- Total estimated delivery: 7–13 business days from the date of purchase
- Daily order cut-off: 2:00 PM (EST)
- Time zone reference: Eastern Standard Time (EST)
Keep in mind these are estimates, not guarantees — carrier delays, severe weather, and other factors outside our control can occasionally push delivery times back.
5. Shipping Limitations
We're currently unable to deliver to P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories where our carriers have restrictions in place. Certain products may also carry their own shipping limitations based on federal regulations or carrier policy.
6. Undeliverable or Returned Packages
Sometimes a package can't be delivered — due to an incorrect address, a missed delivery attempt, or a refusal at the door — and gets sent back to us. If that happens, we'll get in touch to arrange for it to be reshipped. A second shipping charge may apply in these cases.
7. Lost or Damaged Shipments
If your package gets lost in transit or shows up damaged, let us know right away at info@velarahaven.com. We'll file a claim with the carrier and work with you to sort out a resolution as quickly as we can.
8. Policy Updates
We may revise this Shipping Policy from time to time — for example, to stay aligned with marketplace requirements or to improve how we serve you. Whatever version is posted here is the most current one.
Ware House Location And Details
Naishi Warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang 322100, China
Phone: +86 183 5791 7518
Contact Information
Store name: Velara HavenÂ
Company name: Rizqine Ventures LLC
Address: 312 West 2nd Street, Unit A2299, Casper, Wyoming 82601, USA
Email: info@velarahaven.com
Phone: +1 339 500 3981
We aim to respond to all inquiries within 24 hours on business days.
Customer Service Hours Monday–Friday: 9:00 AM – 5:00 PM (EST) Saturday & Sunday: Closed
